This troubleshooting is done to ensure that Charge Amp's hardware is working properly. If none of these actions resolve the problem, further troubleshooting is needed on other than the hardware.
- Charging box does not start up
- Problem with charging
- Charging box cannot connect to WiFi
- Charging box cannot connect to LAN (OCPP only)
- Charging box loses connection
Charging box does not start up
Check the JFB.
Measure the correct voltage up to the terminal.
Disconnect the Down-LED from the circuit board and see if it starts up when disconnected.
Problem with charging
- Disconnect the load balancing, schedule and RFID lock and if the charging box is connected to a third party service, check that this does not prevent charging from starting.
- Check that the charging glove is not damaged.
- Check that all cables are properly connected to the terminals.
- If a red exclamation mark appears in the portal or the charging box gives a red light, check that the pilot cable is properly seated, check that the charging cable is not damaged.
- If the charging box still glows red, try disconnecting the cable from the circuit board. If the red light disappears, the cable needs to be replaced.
- If the red light still comes from the charging box, contact CA support.
The charging box cannot connect to WiFi
Share a hotspot on 2.4GHz with SSID: caconfig (password: ca12345678). If the charger can connect to it, the network needs to be adjusted.
The charger cannot connect to the LAN (OCPP only)
When connecting to the LAN, make sure that port 80 is open and that the charging station can access the following:
- Cloud app - 20.50.2.11, port 80 (cpi.charge.space)
- FTP server for firmware update: 104.41.201.115, port 20, 21
- For OCPP loaders: 20.73.193.192, port 443 (ocpp.charge.space)
That it is DHCP